UX
UI
Student project
2022
🚩 There is currently no way to manage flights and documents in a single app
🚩 There is currently no way to share flights and docs with other passengers with one app
🚩 There is uncertainty about flight documents, protocols and procedures
🚩 Israelis living abroad cannot trust information they receive from various sources
In order to locate and define the users emotional needs, I performed a mapping of a test subjects journey, From the moment they decide to travel to the moment they come back in order to identify the low and high points of their trip.
The emotional journey contained: Excitement and anticipation, Anxiety and uncertainty, Joy and discovery, Homesickness and fatigue, Gratitude and reflection, Sadness and nostalgia.
In Conclusion, The users high points were:
- The decision to travel
- The preparation for the trip
the users low points were:
- The documents, forms and tickets discovering and issuing
- The check in process
- The baggage claim process
The approach I took with the construction of the wireframes was to give the users as much as relevant information about their flights and docs as possible up front, giving them the most informative, easy way to view and present their information when needed.
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